Crown Casino Melbourne Phone Number

Whether you have a general question regarding our accommodation, facilities, or special offers at Crowne Plaza Melbourne, or would like to find out how Crowne Plaza Melbourne can plan your perfect stay and event, we’d love to hear from you. Please contact our team and we’ll be in touch as soon as possible.

8 Whiteman Street,3006Melbourne

1300 8 CROWN The Crown Rewards Member hotline is open from 8am-10pm 7 days a week. Alternatively you can contact the Crown Rewards team on crownrewardshub@crownresorts.com.au. Log in to access your Crown Rewards account. First time logging in? Use the temporary password sent to you via email. Phone us on 1300 8 CROWN if you are having issues. Forgot Password? Crown is one of Australia’s largest entertainment groups. It has businesses and investments in the integrated resort and entertainment sectors in Australia and Macau and wholly-owns and operates a high-end casino in London.

Crown Casino Melbourne Phone Number Customer Services

Crown Promenade Hotel offers spacious rooms with views of Port Phillip Bay or the city and Yarra River. Guests have access to a restaurant, bar, indoor swimming pool and fitness center.

Each room at Crown Promenade Melbourne includes a luxury private bathroom, 42-inch flat-screen TV with cable channels and a minibar. High-speed Wi-Fi access is available.

Guests can work out in the fully-equipped fitness center or relax next to the indoor swimming pool with views of the city skyline. Steam rooms and a masseuse are also available.

Mesh Restaurant offers stylish modern cuisine in elegant surroundings. Tonic Bar has an outdoor terrace and serves cocktails.

Located in Melbourne's vibrant Southbank entertainment precinct, Crown Promenade has direct access to the Crown Casino and Entertainment Complex, offering world-class restaurants, bars and shopping.

Rooms: 8

Facilities of Crown Promenade Melbourne

Food & Drink

• Restaurant
• Room service

• Bar

• Breakfast in the room

Pool and Spa

• Sauna
• Fitness center
• Spa

• Massage
• Hot tub/Jacuzzi

• Indoor pool
• Indoor pool (year-round)
• Swimming pool

Transportation

• Car rental

Front Desk Services

• 24-hour front desk
• Newspapers
• Express check-in/out

• Currency exchange
• Tour desk

• Baggage storage
• ATM on site

Common Areas

• Terrace

Entertainment & Family Services

• Casino

Cleaning Services

• Laundry
• Dry cleaning

• Ironing service

• Daily housekeeping

Business Facilities

• Meeting/Banquet facilities
• Business center

• Fax/Photocopying

Shops

• Hair/Beauty salon

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms

• VIP room facilities
• Honeymoon suite

• Elevator
• Heating
• Air conditioning

Safety & security

• Safe

Safety features

Crown Casino Melbourne Poker Room

• Staff follow all safety protocols as directed by local authorities
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed
• Hand sanitizer in guest accommodation and common areas

• Process in place to check health of guests
• First aid kits available

• Access to healthcare professionals
• Thermometers for guests provided by property
• Face masks for guests available

Physical distancing

• Contactless check-in/out
• Cashless payment available

• Physical distancing rules followed

• Screens or physical barriers between staff and guests in appropriate areas

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against coronavirus
• Linens, towels, and laundry washed in accordance with local authority guidelines
• Guest accommodation disinfected between stays

• Guest accommodation sealed after cleaning
• Property cleaned by professional cleaning companies

• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation

• All plates, cutlery, glasses, and other tableware sanitized

• Breakfast to-go containers
• Delivered food covered securely

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Public parking is available on site (reservation is not needed) and costs AUD 44 per day.

Policies of Crown Promenade Melbourne

These are general hotel policies for Crown Promenade Melbourne. As they may vary per room type, please also check the room conditions.

Check-in

From 14:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!Up to three children under 18 years stay free of charge when using existing beds.

There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 4.

There is no capacity for cribs in the room.

Pets

Pets are not allowed.

Accepted credit cards

• Mastercard
• Visa
• Debit card
• UnionPay credit card
• Eftpos
• JCB
• Diners Club
• American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

Please note that full payment is required upon arrival. An additional $100 bond per night is also required.
Please note that there is a 1.2% charge when you pay with a credit card.
Please note that check in is only available for guests over 18 years of age. Guests under the age of 18 must be accompanied by a parent or an official guardian. You must show a valid photo ID and credit card upon check-in. This photo ID must be in the same name as the guest's name on the booking confirmation.
Please note that Crown Promenade Melbourne requires an AUD 100 credit card pre-authorization or AUD 200 cash deposit upon check in to cover any incidental charges.